Legal Information

Last updated: August 30, 2025

Terms and Conditions of Service

The service is provided by Tangerine, hereinafter referred to as "Tangerine", domiciled in Peru.

1. Acceptance

By creating an account, purchasing a plan, or using the Service, you agree to these Terms and our Privacy Policy.

2. Use of the Service

  • You must use Tangerine legally, without infringing copyrights or distributing unlawful content.
  • We may suspend accounts that violate these rules.

3. Pricing and Payments

  • Payments are one-time and final.
  • No returns or refunds are accepted under any circumstances.
  • Payments are processed through third-party providers.

4. Intellectual Property

  • You retain ownership of your content.
  • You grant us a license to host, process, and transmit your content in order to operate the Service.

5. Privacy

The processing of personal data is governed by our Privacy Policy.

6. Limitation of Liability

Tangerine is provided "as is." We do not guarantee uninterrupted availability or the complete absence of errors. Our total liability for claims is limited to the amount paid in the last 12 months or USD 100, whichever is greater.

7. Governing Law

These Terms are governed by the laws of Peru, and any dispute shall be resolved in the courts of Lima.

Contact: contact@tangerine.video.

Privacy Policy

The party responsible for the processing of personal data is Tangerine.

1. Data We Collect

  • Provided by you: name, email, payment information (tokenized by the payment processor).
  • Automatically collected: IP address, usage logs, cookies.

2. Purposes

  • To provide the service (accounts, payments, video streaming).
  • For security and fraud prevention.
  • To communicate with you and provide support.

3. Legal Basis

We process your data in accordance with Law No. 29733 (Peru) and, if you are an international user, in accordance with the General Data Protection Regulation (GDPR – European Union).

4. Rights

You may request access, rectification, deletion, or cancellation of your data, as well as object to its use, by writing to contact@tangerine.video.

5. Retention

We keep data while your account is active and for as long as necessary to comply with legal obligations.

6. Security

We implement reasonable measures to protect your data, although no system is 100% secure.

7. Changes

We will publish any changes to this Policy on our website.

Refunds and Cancellations Policy

1. Payments

All payments made to Tangerine are one-time, final, and non-refundable.

2. Cancellation

You may cancel your account at any time from your profile, but this does not entitle you to a refund or partial return of any amount already paid.

3. Exceptions

There are no exceptions to this policy. Payments, subscriptions, or purchased access are considered final sales.